General FAQs

Are you insured?

Yes, both our company and all of our technicians are fully insured.

How can I pay for your services?

Payments can be cash, check, or money order only.

When is a good time to schedule my appointment?

We do offer same or next day service when available. During the busy season (spring & fall) we do recommend that you try and give one weeks’ notice when possible.

Do I have to be home for cleaning?

If you are a first time customer we recommend that you are home for your window washing appointment. We like to do a full price quote and would like you to see how we perform the service, and answer any questions that you may have.

If you are having your gutters cleaned you don’t necessarily have to be home for the gutter cleaning. We can leave an invoice at your home after your gutters have been cleaned. We do ask that you mail in payment within 5 days after the service has been completed. We do ask that you provide us with a phone number that we can reach you at if any questions should arise.

If you are having your windows cleaned on the outside only you don’t necessarily have to be home for this either. As long as any storms and or screens that are on the outside of your windows can be removed from the outside. We do ask that you mail in payment within 5 days after the service has been completed. We do ask that you provide us with a phone number that we can reach you at if any questions should arise.

Why should I call a professional window washing company instead of a maid service to clean my windows?

Most maid services use a product like “Windex” and paper towels which will not clean your windows, it will rub the dirt around which will create a static charge that will attract dirt and dust to your windows, but worst of all it can scratch the glass. Our window washers use only professional window washing tools and equipment.

What if it rains on the day of my appointment?

We try to closely monitor the current weather conditions. If the weather is questionable on the day of your appointment please contact our office (518) 348-2244.

Can I trust the people that you are sending to my home?

Yes, we are fully insured. We hire only responsible individuals and we also do background checks.

Is there a guarantee on window washing or gutter cleaning?

If you are not completely satisfied, please call our office within 7 days of your service date.

What type of payment do you accept?

We accept cash, check, visa or master card.

Do you offer gift certificates?

Yes, we do offer gift certificates. Please call our office at (518) 348-2244 to enquire.

What if I need to change my appointment?

Please contact our office for any appointment changes. You can reach us at (518) 348-2244 . Please do not email any appointment changes. Call the office for any changes or questions that you might have.

Window FAQs

How often should I have my windows cleaned?

We recommend having your windows cleaned twice a year to prevent hard water accumulation and to extend the longevity of windows and screens.

How are the windows cleaned?

In most cases, your windows can be cleaned safely from the ground level using the latest water fed pole technology.

What do you use to clean the windows?

We use a combination of mild soap and water to wash your windows. It is environmentally safe and it will not leave streaks and it is non abrasive.

We do not use any acid based products, ammonia and vinegar.

Do I really need to have the inside of my windows cleaned?

Yes, typically we like to do both inside and outside on your first service. After your first cleaning for the year, you can rotate from inside and outside window cleaning to just an outside only. Inside windows can stay cleaner longer for you, but there are some things that can contribute to your inside windows needing to be cleaned are: if anyone smokes in the house, children, pets and misc.

How long will it take to clean my windows?

Typically cleaning windows can take anywhere from 1 hour to 6 hours, it all depends on the size of the house and how many windows and when your last cleaning was. Also if you have any storms, screens or French style window that will add to the cleaning time.

Is there anything that I need to do before your arrival?

We bring our own equipment and supplies. We do ask that all blinds and or window treatments are open or tied back before our arrival, and that there is a clear path to each window. Please remove any breakables, nick-knacks on or around the window area.

What causes my windows to get dirty?

There are a few main things that will cause your window to become dirty.

1. Dust
2. Dirt
3. Pollen
4. Insect droppings and nest building.

Won’t the rain make my windows dirtier?

No, not if they are clean. When your windows are clean, you don’t have any dust or dirt for the water to adhere to. However if your windows are dirty, rain simply attaches itself to dirt that is already there, often making them look worse.

Why does it look like my windows are foggy (especially on cold or rainy days)?

The main reason for foggy windows is that you can have a broken or damaged rubber seal. The rubber seal is what keeps the gas between the pains from escaping. Your windows will look foggy because moisture gets in-between the panes.

Are Tracks and Frames included in the price for window washing?

No, tracks and frames have an additional charge. Basic window washing includes the cleaning of the actual glass, and wiping down your window sills. Tracks and frames are priced separately.

Why do windows with non- removal grids (true divided lights) cost more?

It is much more time consuming to wash each individual pane one at a time as opposed to washing the whole window in one motion.

Is there going to be a mess on my carpet or will my wall get dirty during the window washing?

The floors will be covered with a drop cloth or towels to prevent anything from dripping on the floor. The workers will also be careful not mark up your walls.

Will the window washer wear shoe covers?

Out of respect for you and your home, our window washers will either remove their shoes or wear shoe covers.

Screen FAQs

How often should I have my screens cleaned?

We recommend that screen be cleaned once a year.

My screens have never been professionally cleaned before; they look like they have stains on them, will the stains come off when you clean them?

We cannot guarantee that all stains or spots will be removed during the cleaning of your screen. We will do our best to try to remove as much of the stains as possible. Screens that are not cleaned on a regular basis, over a period of time will have a buildup of dirt and grime that can cause stains and spots and sometimes this becomes permanent.

Gutter FAQs

Do I really need to have my gutters cleaned?

We recommend that your gutters be cleaned at least twice a year especially if you have trees that are close to your house. We recommend cleaning in the spring and the fall. This can prevent rain from overflowing the top of your gutters and prevent standing water and debris in your gutters. Standing water and debris in your gutters can become a breeding ground for mosquitoes in the summer. In the winter standing water and debris can cause ice dams in your gutters which can cause damage to your gutters and or your house. Over flowing water can also make your windows that were just cleaned dirty. Regular maintenance cleaning of your gutters is the best way to prevent water damage to your roof line and or your foundation.

Do you scrub the outside of the gutters?

No, we use a gutter brightening solution that is non abrasive and will not compromise the integrity of your gutters finish.